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about-project :

The purpose of this role is to provide high quality systems and desktop support for our end users, to coordinate our Retail Store Projects as well take over the IT relevant communication to all involved departments to ensure the smooth day-to-day operation of the business and cover field engineer activities in our HUGO BOSS Stores and Outlets in Poland but if required also in Germany, Switzerland and Austria (Central Hub).

Working together with the rest of the team and colleagues in Germany to deliver professional IT support for our users. Supported by the global IT Service Desk and the Retail Care teams to improve and enhance the service level of the systems supported.

Be a key player in the setup of our exciting new store opening programme as well as rolling out key projects in our retail environment across the Central Hub.

responsibilities :

Coordinate multiple, ongoing and interrelated Central Hub IT Retail Store Projects to achieve business goals. Organize and manage scope, timeline from project inception to completion.

Provide 1st and 2nd level helpdesk service to answer users’ inquiries regarding all types of computer systems

On-site IT support and field engineer activities, primarily in the HUGO BOSS Stores in Poland, but also the other Central Hub countries

Analysis and improvement of local IT, IT-Retail service and infrastructure processes

Support and close cooperation in all matters relating to the digital transformation of our retail locations.

Specialised networking duties including PCs and Printer setup and problem resolution

High quality Support of modern communication and messaging applications e.g. Microsoft Teams, Exchange Online, IP telephony

Work closely with central Service Desk and other teams in Germany, Escalating incidents and service requests

Willingness to travel to our locations throughout the Central Hub is required.

requirements-expected :

Experience required:

Minimum 5 years working experience in IT, experience in retail industry is an advantage

Good understanding of IT administration and maintenance of a Microsoft environment with a mix of client architecture (Windows, iOS and macOS devices).

Experience with Point of Sale (POS) technology and retail digitalization in general is a plus

Able to communicate clearly, effectively, and professionally to all levels of staff

Excellent IT infrastructure and network knowledge

A mindset made for troubleshooting with an eye for detail

Good communication and problem-solving skills

Good English language skills

Personal Attributes:

Have a can-do attitude and be a team player

Reliable and Organized

Problem solving skills

Able to prioritize

Likes to stay up to date with IT news and technology

Works well individually as well as in a team

Able to use their own initiative

Professional in manner

Flexible approach to work

Excellent communication skills

benefits :

sharing the costs of sports activities

private medical care

meal passes

Złóż

Utwórz Alerty E-mailowe

Utwórz Alerty E-mailowe

Email Alert for IT Support Engineer prace w warszawa

ⓘ Wystąpił nieoczekiwany błąd podczas przetwarzania Twojego żądania.

Proszę odświeżyć stronę i spróbować ponownie.

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