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BRAVER IT / ITeamly

Kraków / Global

IT Support Engineer - Microsoft Technologies

Job Description

We are looking for a IT Technical Support Engineer with some experience in IT support, helpdesk, service desk, or application support. Your responsibilities: Provide technical support for Microsoft 365, Exchange or Security solutions Troubleshoot complex technical issues across cloud, endpoint, server and network environments Analyze logs and diagnose incidents Support onboarding, deployment and configuration of Microsoft technologies Communicate technical solutions and recommendations Create technical documentation and troubleshooting guides Collaborate with internal technical teams to resolve complex issues Requirements description: 1+ year of experience in Technical Support, Systems Administration or Network/Security Engineering Experience with Microsoft 365 / Exchange or Microsoft Security technologies Knowledge of Active Directory Experience with Windows Server / Windows Client Strong troubleshooting and analytical skills Good spoken and written English Customer-facing support experience Willingness to work 5 days/week onsite in Kraków Nice to have: Microsoft Defender for Endpoint Microsoft Defender for Identity Microsoft Defender for Cloud Apps Microsoft 365 Defender Azure / Entra ID / Azure SQL PowerShell Windows 10 Security Stack, NextGen AV and ASR Exchange Online / Exchange Server Cloud security and hybrid environments What we offer: Long-term cooperation Opportunity to work with modern Microsoft technologies International technical environment and professional development opportunities

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