Developer - Fully Remote

HCLTech is a global technology company, home to more than 227,000 people across 60 countries, delivering industry-leading capabilities centered around AI, digital, engineering, cloud and software, powered by a broad portfolio of technology services and products. Genesys Cloud Developer (remote in Poland) Overview of the Role: The Genesys Cloud Developer will play a pivotal role in architecting, developing, and optimizing cloud-based contact center solutions on the Genesys Cloud platform. This position is central to advancing HCLTech’s mission of delivering cutting-edge customer experience technologies, ensuring seamless integration across enterprise systems, and maintaining high standards of reliability and performance. The successful candidate will be instrumental in enhancing HCLTech’s service offerings, directly impacting customer satisfaction and operational efficiency. Integrate Genesys Cloud with enterprise systems and third-party applications, ensuring secure and efficient data exchange. Develop and configure IVR Architect call flows within Genesys Cloud, optimizing customer interactions. Monitor and ensure high performance, reliability, and scalability of cloud contact center environments. Stay abreast of evolving cloud computing and contact center technologies, providing recommendations for adoption and enhancements. Collaborate with cross-functional teams to align technical solutions with business objectives. Proven experience with the Genesys Cloud platform, including IVR Architect call flow development. Strong proficiency in JavaScript, REST APIs, OAuth, AWS, Python, SQL, JSON, and XML. Bachelor’s degree in Computer Science, Information Technology, or a related field. Experience with additional cloud contact center technologies or platforms. Excellent communication skills for interfacing with technical and business stakeholders. As a Genesys Cloud Developer, you will benefit from: Access to comprehensive training programs and certifications in cutting-edge technologies. Opportunities to lead high-impact projects and collaborate with global teams. Clear pathways for career progression, including roles in technical leadership, solution architecture, and project management. Benefit package: Life insurance Private medical care MultiSport Card Subsidy for glasses Subsidy to language courses Christmas and holiday bonuses